Mental health support for under 25 year olds in Birmingham

Pause drop in service

Coronavirus update

To ensure that children and young people are able to access support, we're currently operating a call-back telephone service.

Information on how to contact us

What is Pause?

Pause is a drop in mental health and emotional well-being service for under 25s in Birmingham. We provide easy access support for young people seven days a week. We also provide support for parents and carers who are concerned about their young person’s wellbeing. 

The service provides guidance, psycho-education, signposting and strategies, to help young people improve and manage their wellbeing. We provide this support via one-to-one sessions and group workshops, both of which are accessed on a drop in basis with no appointment necessary.

We encourage young people to simply drop in at a time that suits them to check out the space, and access support if and when they are ready. 

We also run a partner service, Pause @ UoB, which supports the mental wellbeing of students aged 18 up to 25 at the University of Birmingham. If you are a student at this University or would like to find out more, visit our Pause @ UoB webpage.

'From the minute you walk in it’s warm and welcoming. The centre is relaxing and informal. Staff are wonderful and engaging' - A young person


Our services

Our great team of youth workers, counsellors, therapists and volunteers provide young people with guidance and support relating to a wide range of mental and emotional health. This includes but is not limited to difficulties relating to depression, anxiety, anger, self-harm, bullying and family difficulties. We provide this support via one-to-one interventions and group workshops. 

In addition to this, our comfortable surroundings at 21 Digbeth, also have a variety of online resources that can be accessed at our tech space in Pause. This is in addition to our reading corner which had a range of books relating to emotional health that can be read by young people and parents/carers who access the service. These sources of information are available for those service users who may not quite be ready to talk to one of our team, but who instead wish to browse and read information relating to emotional health and well-being.


The team is very passionate about empowering young people. Simply listening to the young person’s experiences or providing more formal therapeutic sessions and information can make that all important difference.

Our support is always young person focused and we work at a pace that the young person is comfortable with.

Signposting (for adults)

Clinicians who have been contacted by a young person and believe Pause could help, we ask you contact the main access centre and ask for Pause on 0300 300 0000.


How are you feeling? For when questions seem hard to answer

How do you feel? Pause, stop, relax

Want to talk? We are here for you

Emotional and mental health support Visit Pause

Find out how to find us and what you can expect during your visit by watching our Pause video below

Contact us

If you would like to access this service, please email in the first instance, providing us with some information on what you would like support with, if you have accessed one of the drop in service before and if you have a preferred time for us to call you back (AM/PM).

If you have not accessed the drop-in service before that is fine, but to help us support you quickly and get a phone call booked in, please complete the registration and consent form links that will be sent out when you email us. This ensures that we can deal with your inquiry quickly.

To ensure children, young people, young adults and parents are able to access support while our drop-in services are closed, we have set up a new a call-back telephone service. A member of the Pause team will contact you to provide support as requested.

If you do not have access to the internet, you can access us by calling 020 784 14470, Please leave your name, telephone number and a suitable time to call you back in the next 48 hours. Please ensure you speak clearly on the message so that we can make contact with you.

Our opening hours

Our scheduled opening hours are:

Monday-Tuesday 10am-6pm, Wednesday 12pm-8pm, Thursday-Friday 10am-6pm, Saturday-Sunday 11am-4pm

If you are visiting our service to access one-to-one support from our team, please be aware that we do not deliver this in the last hour of the day. If you want one-to-one support, please come before the last hour. 

We are not open on Bank Holidays and opening hours are subject to change during the holiday period.

Please check with us by dropping in or checking our website:


21 Digbeth
B5 6BJ
t: 0300 300 0099

Find out more about events at Pause.