Access to records: adoption and care
Please note that due to the Covid-19 pandemic the access to records: adoption service is currently paused to new enquiries.
This is a temporary pause to adopted adult enquiries only and we apologise for any inconvenience. We are hoping to be able to be reopen in the near future but in the meantime we will be unable to accept any new enquiries for adopted adult record requests.
Our Enquiry forms will be unavailable until we resume adopted adult enquiries, please check the website again for further information on our reopening.
Thank you for your patience.
Who can access records?
If you were in our care as a child, or your adoption was supported and arranged by us, we will help you access your records. The service is free.
Our service is also open to local authorities and other independent agencies who are working on behalf of the person wishing to making the request.
What happens when I access records?
We will check our archives to see if your records are held there. If we do not hold your records we will signpost you towards organisations that may be able to assist. We are a small team and accessing the records can take several weeks but we will keep you updated on our progress.
Once found, we will invite you to a meeting to share the records. This can be with an independent practitioner or the person you initially made the enquiry with. We also provide a summary report to help you understand the record. The records are yours to take with you at the end of the meeting.
We can share records in person in London, or we will travel to a more convenient location and book a room locally to share the record.
We can send the records out to you by post but you must sign a disclaimer document for our records. We will also suggest a follow up call for support.
Contact access to records
- Phone: 020 7841 4567 (24-hour answer phone).
- Email: email@example.com
- Write to our address:
Access to records
The Children’s society
50 Banner Street
- Documents: If the records are held in our archives, we have ask for proof of your identity to comply with GDPR regulations. This is done by asking official documents with a photograph and proof of your address.
- Statement of Purpose: please email us to request a copy.
- Tracing a deceased relative: please contact the team for further information.
- Child Migrants Trust: please contact the team for further information.