Contact us
How can we help?
Whether you have a question about our work, need to get in touch with a specific team, or want to explore working with us, you'll find the right contact below.
General questions and supporter enquiries
Our Supporter Care team can help with questions about our work, donations, fundraising, events and your supporter details.
You can also contact us if you’d like to update your contact details or change the way you give to us.
Call 0300 303 7000.
Are you worried about a child?
If you’re concerned about the safety or wellbeing of a young person, you should contact your local council’s children’s services. You can find their contact details on gov.uk or your local council’s website.
- If you have immediate concerns about the safety of yourself or others, call 999.
- For general advice or information about safeguarding or child protection, contact the NSPCC helpline on 0808 800 5000.
- If you’re a child and need help, call Childline on 0800 11 11.
- If you have a safeguarding enquiry for The Children’s Society, contact our safeguarding team.
Complaints and feedback
We always aim to get things right, but sometimes we don’t. If you have a complaint, comment or concern about our work, we want to hear from you so we can put things right and learn from your experience.
Call 0300 303 7000.
Partner with us
There are many ways to work with The Children’s Society and create brighter futures for all young people.
Whether you’re interested in commissioning our services, developing a corporate partnership, working with us on research or supporting our work through philanthropy, we can work together to build the future all young people deserve.
- Email the Corporate Partnerships team
- Email the Trusts, Foundations and Individual Philanthropic team
- To commission high-quality services for children and young people in your area email the bid team.
Media enquiries
Our media team works with national, regional, local, trade and consumer media on stories and enquiries relating to children and young people, our work and the issues we campaign on.
Call 020 7841 4422 during office hours.
Out of hours: 020 7841 4407.
You can also explore our blogs for the latest news and articles on our work, campaigning activity, and issues relating to young lives,
Our national office
If you would like to contact any of the teams at our national office in London, please call 020 7841 4400.
Our address is:
The Children's Society
Whitecross Studios
Banner Street
London
EC1Y 8ST
Change your address
If you’re a supporter and have moved, let us know your new details so we can update our records.
Please note that we prepare some mailings in advance, so you may continue to receive post at your old address for up to eight weeks.
