The purposes of The Children’s Society’s well-being app
The well-being app has been developed to enable the young people we work with to complete a well-being survey (a series of 16 questions about well-being and 2 attribution questions related to the service).
The app allows users to see their responses on a graph at the end of the survey so they can see how they have changed over time.
The responses may also contribute to an evaluation of the service.
The type of personal information we collect
We currently collect and process the following information:
- Mosaic ID (this is the ID given to each young person we work we that enables us to access the case notes and record The Children’s Society have on them)
- Gender
- Service (the service the young person is accessing at The Children’s Society)
- Date of Birth
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To enable the app to find previous responses submitted by the same user which allows statistics and research graphs to be produced at the end of the survey.
- To enable The Children’s Society to evaluate change over time of the same user (by comparing responses of the same Mosaic ID).
We use the information that you have given us in order to evaluate our services impact on well-being and provide users with a simple way to see change in well-being over time.
We do not share this information with any other organisations or individuals external to The Children’s Society.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
a) Your consent. You are able to remove your consent at any time. You can do this by letting your key worker/practitioner know you no longer want to complete the well-being app.
b) We have a legitimate interest that does not harm your rights.
c) Research and statistics.
How we store your personal information
It is kept in a secure computer based system called MOSAIC and a private cloud server. All your information is kept secure on computers in the United Kingdom and is encrypted to prevent anyone else accessing it. Only the project workers or volunteers that work with you, their managers, the people who look after the Mosaic database and other agreed managers and researchers can see your records. We make sure this is done so as to maintain your confidentiality.
We will keep your record for a period time (described in a policy about how long information is kept) so as to make sure we can provide you and The Children’s Society with information, for our research purposes, the purposes described in this form. We will use and keep your information for as long as it is needed to do this. How long we keep it for is based on these purposes.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please email us, call 02078414495 or write to The Children’s Society, 50 Banner Street, London, EC1Y 8ST if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us. Email our Data Protection Officer, call 02078414495 or use the WCS postal address.
You can also complain to the ICO if you are unhappy with how we have used your data. Call 0303 123 1113, use the ICO website, or write to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF