As a valued supporter of The Children’s Society we collect personal information about you, store your record in our supporter database and use it for administration, communication and marketing purposes in the following ways:
4.1 When you give us information
When you engage with us as a supporter we may ask for personal information when you: make a donation to us, register for an event or a campaign, subscribe to a newsletter, engage with our social media or communication services, purchase a product on The Children’s Society On-line Shop, booking training courses, or provide us with personal information in any other way. This information may include:
- Your name, postal address, email address and telephone number.
- Financial data (such as bank account details provided by you, and whether donations are gift-aided. See Section 12).
- A record of the financial donations that you have made and data about your tax status for Gift Aid purposes.
- Details of your indicated interests, opinions, preferences and the ways you support or have supported us – eg in relation to any campaigns, events or fundraising schemes you have participated in. When you receive a communication we may collect data about how you respond to or interact with that communication, and this may affect how we communicate with you in future.
When you provide your personal information to The Children’s Society, please ensure that it is accurate and up to date. This will allow us to contact you effectively and courteously in order to deal with your donations, questions or provide you with data about our work. Please get in touch if you would like to change the personal details that we hold about you by contacting our Supporter Care team at the address provided in Section 11.
4.2 When you use our website
When you use our website we collect data about the services and features you use and how you use them, including how you interact with its content and any advertisements.
When you provide your personal details when filling out a registration, making a donation, communicating with us or signing up for or receiving a service on our website, we will collect this data and store it in your record so as to fulfil your request, answer your enquiries and keep a record of our correspondence with you.
Our website uses cookies. Cookies are files which are sent to the computer or device through which you access this website, and they collect small amounts of data. They are used to store information about such computer or device and your preferences so that our website doesn't have to keep asking you for them. We use cookies on The Children’s Society website as follows:
- The form used on The Children’s Society Online Shop will collect data – such as your name, email address and postcode – that will allow The Children’s Society to identify you on each occasion that you log in. Our other online forms also allow us to do this in order to help us provide certain information about you when you complete them. This may help to automatically fill in information about your name, or your contact preferences.
- To allow us to collect statistical and performance data about how the website is used. We may collect geolocation data about your geographic location, the mobile device that is used and to confirm what browser you are using, and computer operating systems that are being used. This data doesn’t contain any identifiable information about people. We use this data to improve the functionality of our website and ensure you have a good experience when browsing it.
- Facebook, Twitter and LinkedIn pixel cookies are used to collect data about which sections of the website are accessed by people who are registered users of these social media services. These service providers collect this data, which then allows The Children’s Society to reach new audiences. The Children’s Society only has access to aggregated data from these companies, not identifiable personal information.
- When a supporter creates a Facebook Donate page, we will store the data about the donation and who sent it, but will not contact that donor with any marketing other than as otherwise expressly permitted hereunder.
For further details about this, see our Cookie Policy.
4.3 When you use social media
When you view information published by The Children’s Society using social media hosted across various platforms, we will collect and receive information that provides aggregate data relating to items such as video views, demographics and location data. Sources of this data may include:
- YouTube
- Vimeo
- Pinterest
- Instagram
- Facebook
- Twitter
- LinkedIn
Identifiable personal information about people who access these platforms is collected in order to allow The Children’s Society to reach and market new audiences.