Get in touch if you have a question about any aspect of our work.

We have multiple ways to get in touch, depending on what you'd like to contact us about.

Your choices include:


General comments, questions or to learn more about our work

Our Supporter Care team can help answer your questions, accept comments, or help you make a donation or sign up to an event.

You can reach them by:


If you have a concern about the safety of a child, please contact your local council's children’s services, or the police if a child is at immediate risk. If you are looking for general advice or information about safeguarding or child protection, please contact the NSPCC Helpline on 0808 800 5000 or

We can help with your regular donations if you would like to change the way you give to us. If you would like to make any changes to your donation, please contact us on the phone number or email address above. We also have an online tool that can help with frequent requests:


Are you worried about a child?

If you have an immediate concern about a child's welfare, please contact your local council’s social care department, which is available 24 hours a day. You can find their contact details on the website or on your local council's website.

If your concern is urgent, please call the police in your area or 999.


Children's comments or complaints

If you are a child who receives services from one of our programmes or projects, we want to know if you have a comment or complaint.

You can use our online form or call or text us. Please visit our 'Think it, Say it, Sort it' page to find out more. 



While we always aim to get things right the first time, we know that occasionally we may not realise that ambition. We are positive about receiving complaints so that we have an opportunity to put things right where they have gone wrong.

Read our complaints policy and procedure


Our head office

If you would like to contact any of the teams at our head office in London please call 020 7841 4400.

Our address is:

The Children's Society
Whitecross Studio
Banner Street
London EC1Y 8ST


Media enquiries

For media enquiries, please visit our media contact page.

Visit the news and blogs section of our website for the latest news, press releases, articles and case studies. 


Shop enquiries

You can order event resources such as red tape, wax candles and collection envelopes from our online shop or by calling 0300 3030 555.


Commission us

Are you looking to commission high-quality services for children and young people in your area? Our team at The Children’s Society can help you. Please email us at

Visit the Commission us section of our website for information on our services.

Do you want to make a complaint?

A loudhailer with the words 'See it, say it, sort it'

If you are a young person who is unhappy with our services, please tell us so that we can sort it out. We are here to listen, and take you seriously no matter what the issue is.

Share your complaint