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Get in touch if you have a question about any aspect of our work.

We have multiple ways to get in touch, depending on what you'd like to contact us about.

Your choices include:


General comments, questions or to learn more about our work

Our Supporter Care team can help answer your questions, accept comments, or help you make a donation or sign up to an event.

You can reach them by:

Live chat

We also have online tools that can help with frequent requests:

Change amount, frequency or date of your regular donation

Change your address


Are you worried about a child?

If you have an immediate concern about a child's welfare, please contact your local council’s social care department, which is available 24 hours a day. You can find their contact details on the website or in the phonebook.

If your concern is urgent, please call the police in your area or 999.


Children's comments or complaints

If you are a child who receives services from one of our programmes or projects, we want to know if you have a comment or complaint.

Please use our online form.

If you prefer, you can also download our 'Speak out' leaflet, which provides all the information you will need to contact us - by post, email or freephone - and tell us what you think.


Our head office

If you would like to contact any of the teams at our head office in London please call 020 7841 4400.

Our address is:

The Children's Society
Edward Rudolf House
Margery Street
London WC1X 0JL


Media enquiries

For media enquiries, please visit our media contact page.

Visit the news and blogs section of our website for the latest news, press releases, articles and case studies. 


Shop enquiries

You can order event resources such as red tape, wax candles and collection envelopes from our online shop or by calling 0300 3030 555.

The opening times over Christmas are available on the Christingle resources webpage


Questions about face to face fundraising

We offer information about a wide range of subjects about our face to face fundraising, including:

  • Why we have face to face fundraisers
  • How to tell that a fundraiser is genuine
  • How we monitor face to face fundraising
  • Who you can contact about our fundraisers

Learn more about our face to face fundraising.


Commission us

Are you looking to commission high-quality services for children and young people in your area? Our team at The Children’s Society can help you. Please email us at

Visit the Commission us section of our website for information on our services.

We fight for change, supporting disadvantaged children to have better lives.