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Get in touch if you have a question about any aspect of our work.

We have multiple ways to get in touch, depending on what you'd like to contact us about.

Your choices include:

 

General comments, questions or to learn more about our work

Our Supporter Care team can help answer your questions, accept comments, or help you make a donation or sign up to an event.

You can reach them by:

Live chat

Please note our live chat facility is not to provide advice or protection regarding child protection. It is for supporters to find out more about the work we do and how to get involved.

If you have a concern about the safety of a child, please contact your local authority children’s services, or the police if a child is at immediate risk. If you are looking for general advice or information about safeguarding or child protection, please contact the NSPCC Helpline on 0808 800 5000 or help@nspcc.org.uk.

We also have online tools that can help with frequent requests:

Change amount, frequency or date of your regular donation

Change your address

 

Are you worried about a child?

If you have an immediate concern about a child's welfare, please contact your local council’s social care department, which is available 24 hours a day. You can find their contact details on the Gov.uk website or in the phonebook.

If your concern is urgent, please call the police in your area or 999.

 

Children's comments or complaints

If you are a child who receives services from one of our programmes or projects, we want to know if you have a comment or complaint.

You can use our online form or call or text us. Please visit our 'Think it, Say it, Sort it' page to find out more. 

 

Our head office

If you would like to contact any of the teams at our head office in London please call 020 7841 4400.

Our address is:

The Children's Society
Edward Rudolf House
Margery Street
London WC1X 0JL

 

Media enquiries

For media enquiries, please visit our media contact page.

Visit the news and blogs section of our website for the latest news, press releases, articles and case studies. 

 

Shop enquiries

You can order event resources such as red tape, wax candles and collection envelopes from our online shop or by calling 0300 3030 555.

The opening times over Christmas are available on the Christingle resources webpage

 

Commission us

Are you looking to commission high-quality services for children and young people in your area? Our team at The Children’s Society can help you. Please email us at commission-us@childrenssociety.org.uk.

Visit the Commission us section of our website for information on our services.

We fight for change, supporting disadvantaged children to have better lives.