Ofgem, pre-payment, vulnerable customers

This is our official response to the Ofgem consultation on improving outcomes for prepayment meter customers. Their proposals are intended to:

• help prepayment customers to access more competitive tariffs
• address the costs consumers can face, ensuring these do not fall disproportionately on those least able to afford them, and
• ensure that prepayment customers are treated fairly by their energy providers.

This response builds on our previous engagement with Ofgem, the Department for Energy and Climate Change, and the 'Big 6' energy companies following the publication of our report, Show Some Warmth, in January 2015. 

Month of publication 
February
Year of publication 
2015
Number of pages 
7
Author 
David Ayre
Category 
Policy and lobbying
Related reports 
Show Some Warmth - full report

Show Some Warmth - full report

This winter, two million families – with 3.8 million children – are struggling to pay their energy bills. For more than half of these families at one point or another, this struggle has become too much and they have fallen behind on their bills. They are caught in a debt trap.

Date published 
January 2015
Number of pages 
56
Show Some Warmth - executive summary

Show Some Warmth - executive summary

Our new report, Show Some Warmth: Exposing the damaging impact of energy debt on children, reveals that energy companies are failing to follow the rules by using
damaging debt practices, leaving family homes cold and harming children’s and parents’ health.

Date published 
January 2015
Number of pages 
11