Find a rewarding job working in a charity shop

Woman smiling in shop

We have more than 100 charity shops across the country that raise much needed funds to help children and young people. We couldn’t run our shops without the support of our team of more than 2,500 fantastic retail volunteers and staff, bringing fresh perspectives and ideas, creating links to the local community, and adding incredible value to our work.

Whether you are looking to become a charity shop manager or a charity shop assistant, you will gain the opportunity to become part of a committed team, dedicated to changing the lives of disadvantaged children and young people. Jobs in charity shops can be highly rewarding and allow you to develop professionally whilst contributing to creating wider change to children’s lives.

Last year, our shops and volunteers helped raise over £9.8 million by selling donated goods through our retail shops, which helps transform the lives of vulnerable children and young people. Our shops across the country specialising in a variety of different products such as second hand books, donated furniture or children’s toys.

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Working in a charity shop

By working in one of our retail shops you will be responsible for generating maximum profits through excellent customer service and shop management, and through effective volunteer recruitment. You will work closely with volunteers to train, develop and motivate them to ensure effective operation of the shop.

Responsibilities also include effectively managing the sourcing, sorting, pricing, merchandising and display of donated goods to ensure the shop achieves budgets, and implementing promotions to optimise sales and raise the profile of the shop in the local area. You will need to be a strong communicator and an effective organiser with a passion for delivering great customer service.

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Why work for us?

We are a national charity that runs local services, helping children and young people when they are at their most vulnerable, and have nowhere left to turn. We also campaign for changes to laws affecting children and young people, to stop the mistakes of the past being repeated in the future. By working together with us we can help bring change to the most disadvantaged children across the country.

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.

If you would like to be part of the retail team, please see our current vacancies.