We are here to listen, and take you seriously no matter what the issue is

If you are a young person who is unhappy with our services, please tell us so that we can sort it out. We are here to listen, and take you seriously no matter what the issue is.

It is ok to complain. You will not get into trouble and you are not making a fuss. It helps us keep you safe and improve how we work. There are many other reasons why you might want to complain, but whatever they are, please tell us why you are unhappy with us.

Download our complaints process document (PDF) to find out more about how the process works. 

How to tell us if you are unhappy with us

You can:

  • Complete the online form below
  • Call our Supporter Care team on 0300 303 7000
  • Email complaints@childrenssociety.org.uk
  • Write to our Supporter Care team at Whitecross Studios, 50 Banner Street, London EC1Y 8ST

If you have a comment or complaint regarding any of our fundraising, please visit our contact us page We cannot process questions or complaints about fundraising though this webform.


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