The Runaways Service works with individual children and young people identified as being at risk of running away or forced to leave home, and those children and young people who are currently missing or have been recently forced to leave home. This includes the hidden missing - that is those children and young people who are not reported missing to the police. Similarly it works with children  and young people who have been missing and are now found. The service offers Independent Interviews for those who have been missing from care.

Strategically the Runaways Service plays a pivotal role in local relevant protocols in Torbay. This includes with Children's Services reviewing and revising the Missing Persons Protocol.