A mother and her four children

Across England, nearly two million children in poverty live in homes that miss out on a key benefit to help pay for energy costs. We're working to make sure that people are aware of this benefit.

Known as the warm home discount, this benefit provides a £135 payment towards a low-income family's energy bills. 

As our recent report Behind Cold Doors revealed, it can be an important source of help for families struggling to make harsh choices between heating their home and providing food for their families.

The government needs to do more to make sure that families do not have to choose between providing their children with the basics. Please join our call on the government to make the warm home discount automatically available to all families with children living in poverty. Tell your MP that no child should have to grow up in a cold home.

Button that reads 'Join in'

Use our warm home discount calculator

our calculatorWe have created a calculator (open our calculator in a pop-up window) to help you find out whether you may be eligible for a warm home discount. To use it, put in details of your household circumstances and your energy supplier, and the calculator will give you an idea of your entitlement.

Be aware that all companies except for npower have closed their scheme for this winter. You should be able to find out from the link provided below if this is the case with your provider. Schemes will be reopening for next winter. Your energy company may have the date for when their scheme becomes available.

If you want to find out more about your energy company’s warm home discount scheme, please contact your energy company directly. We have contact information for the following energy providers:

Find out more about the warm home discount scheme on the Gov.uk website.

For additional free advice, call the Home Heat Helpline on 0800 33 66 99, or contact your local Citizens Advice Bureau.

Open our calculator in a pop-up window.

Details about our calculator and warm home discount eligibility

Please note that we have done our best to make this calculator accurate and useful, but we are still testing it – if you notice any problems or any error, please let us know

The government requires some energy companies to provide and fund the warm home discount to their customers who are:

  • Low-income pensioners – who should have the money credited automatically to their bill.
  • Some other households (for example, people on low income or living with disability– eligibility for this broader group is (within limits) at the discretion of their energy supplier. In these cases, you need to ask for help, and even if you are eligible, the energy company is not obliged to provide the discount in every case, since the amount of support available is limited.

Get involved

The government needs to do more to make sure that families do not have to choose between providing their children with the basics. Please join our call on the government to make the warm home discount automatically available to all families with children living in poverty. Tell your MP that no child should have to grow up in a cold home.

Button that reads 'Join in'

By Sam Royston - Policy Adviser
Sam Royston
- Policy team

Comments

I think every house hold that claims benefits for kids should automatically get this discount, I'm puttin on between £20-£30 each week and most weeks I'm lending money to buy food for my kids as that £20-£30 has to go on electic to keep my kids warm etc, got to the point where I hardly eat so I make sure they aren't going hungry
I phoned the helpline and was told I was too late to claim as all energy supplier deadlines were end of 2013 for families with children and the 14th March deadline is only for pensioners.
Hi Beverley, Thank you for your comment. I've checked with our policy team on this. Each energy provider has a different deadline for ending applications. As of today, npower is the only provider whose scheme is available. I realise this won't help for this winter but it may still be worth contacting your energy company about this in order to ask that they let you know when the scheme reopens for winter 2014/15. I hope this is helpful and thanks for letting us know the result of contacting your energy provider. Kind regards, Matt

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