How we use cookies - our cookie policy

Like most web sites, The Children’s Society uses cookies.

A cookie is a small file that we put on your computer to help us provide you with a good online experience. It's the standard way of distinguishing you from other users of the site, and learning how we can make improvements.

The following information shows you the cookies used by The Children’s Society website.

1. Cookies that help us understand how our site is used

We use Google Analytics to measure what people do on our site. This is the most common analytics tool on the Internet, and we use it to look at things like which pages are most popular, and which browsers people use. It's a really useful service for us, because we want to keep on learning about what makes good user experience. You can find out more here.

We use Optimizely to measure and enhance the user experience of our site. This tool allows us to test different versions of our site, changing things like imagery, messaging and the position of elements on the page. This service helps us to continuously improve the site 

2. Cookies that remember your preferences

There are a number of instances where it's useful to record what you've done previously on the site, so we don't have to ask you the same question again:

Social Media: The popular AddThis widget allows users to quickly share pages through social media, with the buttons at the bottom-left of each page. The cookie records if you've shared info on this site before, so the widget can suggest which account you'd like to post to.

Google Maps: The map on the In Your Area section uses cookies to remember which options you have previously chosen. For instance, if you are looking at the map in ‘satellite view’, or have chosen to see a particular type of pin.

Drupal preferences: We use 'session identification' cookies, which is the standard means to distinguish you from other users used by Drupal – our content management system. For example, if we put a poll on the website and you had already completed it, we wouldn't want to invite you to complete the poll again. The session identification cookie is what would tell us and you that you've already completed it.

Sub2 Technologies: We work with Sub2 Technologies (Cookies V1v4, V2v4 and V3v4) to help enhance the user experience within this site by enabling site users to ‘webchat’ directly with our support staff. Any information collected is not shared with any other third parties. Learn more about Sub2 Technology cookies.

These are all standard uses of cookies, and we do not feel that they record any more information than they need to. However, if you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit AboutCookies.org., which contains comprehensive information on how to do this on a wide variety of desktop browsers.

If you've got any general questions about the way we use cookies, don't hesitate to contact our Supporter Care team at supportercare@childrenssociety.org.uk.

Privacy Policy

At The Children's Society we are committed to protecting your privacy. This statement describes how The Children’s Society collects and uses information about people who visit our website. If you have any queries about this statement please contact Supporter Care, The Children’s Society, Margery Street, London WC1X 0JL, call 0300 303 7000 or email  supportercare@childrenssociety.org.uk

We have divided this privacy policy into sections so you can easily find the information that is relevant to you.

A: Visitors to our site – if you are interested in our work and how you can help us

B: General security and privacy provisions – for everyone

The terms of the Policy may change, so please check it from time to time. It was last updated in October 2016.

A. Visitors to our site

How do we collect information?

We will collect personal information from you when you enquire about or take part in our activities via direct emails or web forms, buy things from our online shop, take part in online petitions, make a donation to us or otherwise provide us with personal information. We may also receive information about you from other people, for example from a friend who wants to share information with you about our website via the Add This sharing tool.

We also gather general information about the use of our website, using Google Analytics and Optimizely - such as which pages are visited most frequently. We only use anonymous information and statistics which do not identify individual visitors. This information helps us improve the services and information we offer on our website. We may use service providers to help us collect and analyse this information. A list of these providers may be obtained from the Supporter Care team on 0300 303 7000 or email us at supportercare@childrenssociety.org.uk.

What personal information do we collect?

The types of personal information collected might include name, date of birth, email address, postal address, telephone number, mobile phone number and direct debit details or your opinions about a product, service or an issue.

How do we use this information?

We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.

We may use your personal information to contact you about how you can support vulnerable children by campaigning, raising awareness and providing financial support.  However, we will only contact you by email and text message, if you have indicated that you are happy for us to do so. We may send you postal communications and occasionally call you, unless you have indicated that you do not wish to receive these. 

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. We may use additional information about you from external sources to help us do this effectively and improve the details that we hold about you.

How to change or stop us contacting you by post, telephone, email or text message

You can change your contact preferences at any time by contacting our Supporter Care Team at The Children's Society, Edward Rudolf House, Margery Street, London WC1X 0JL or email supportercare@childrenssociety.org.uk or by calling 0300 303 7000

How to unsubscribe from The Children’s Society email newsletters

If you have previously opted-in to receive email communications from The Children’s Society but no longer wish to receive email communications, please click the un-subscribe link at the bottom of any of our emails to be removed from our list

SMS Privacy Policy

General

Our SMS services are provided by Cymba Integrated Solutions Ltd. and JustGiving

By using our SMS donation services for either one off or regular donations, you agree that we may call or text you on your mobile in the future about our work and how you can help. But if you'd rather we didn't call or text you, please contact our Supporter Care team on 0300 303 7000 or email us at supportercare@childrenssociety.org.uk

Please seek the bill payer's permission before you make a one off SMS donation or subscribe to a regular SMS donation.  

Unless otherwise stated, there will be no refunds for the cost of any SMS text donation made.

We will not pass your mobile phone number on to any third parties. Nor will we display it on any petitions or letters.

You can unsubscribe from SMS updates from The Children’s Society at any time by simply texting STOP in response to any message you receive from us. Alternatively, you can contact our Supporter Care team on 0300 303 7000 or by email supportercare@childrenssociety.org.uk

One-off Mobile Donations

If you use our premium SMS message service you will be charged the donation amount stated (i.e. £3, £5 or £10) plus the cost of one message at your standard network rate. For texts where donations are not being made, you will be charged the cost of one message at your standard network rate.

Unless otherwise stated, there will be no refunds for the cost of any SMS donation made.

Regular Monthly Mobile Donations

After signing up: You’ll need to reply to the message that we sent you to activate your gift. When you have responded to the text, your gift will be activated and your first donation of £5 will immediately be taken from your phone bill or your pay-as-you-go credit. You’ll be charged £5 plus one standard rate text message in the first month.

Each month from then on: This is a charity subscription service to The Children’s Society. Each month you'll receive a free text as a reminder, the day before your gift is due. If you're happy to give you don't need to do anything and you'll be charged £5, or you can choose to skip a month. You will be charged £5 a month thereafter.

Choosing to Skip a month: When you receive your free reminder text, if you'd prefer not to give, simply text SKIP to 70755 within 24 hours of receiving the message and we won't take your donation that month. You’ll be charged one standard rate text message. If your phone is out of range or switched off, you don't need to worry. We'll only take your gift 24 hours after we know that your phone has received our message.

We’ll keep you up to date: So that you can see how your gifts are helping, we’ll sometimes send you links to photos and videos on our website. You can view this content on an internet-enabled phone or computer. We won't charge you for content but, as with any mobile browsing, viewing could mean you incur charges from your network provider.

All supporters must obtain permission from the bill payer before signing up to monthly text giving. If you are under 16 years old, you must have your parent or guardian's permission before signing up to our campaigns.

Ending your support:  We hope that you won't cancel your gift and that you'll use the SKIP system if you decide not to give in a particular month. However, if you want to end your gifts permanently, you can text STOP to 70755 to unsubscribe altogether.

If you have any questions about giving through your mobile, please call our Supporter Care team on 0300 303 7000 or email us at supportercare@childrenssociety.org.uk

B. General security and privacy provisions

How do we protect personal information?

Information that you submit in a registration or enquiry form is encrypted and stored on a secure server. We also use encryption and a secure server when you make a donation via our website. However, the transmission of information over the Internet is never 100% secure so while we try to protect your personal information, we can’t guarantee the security of any information you submit to us via our website.

We also take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. Access to our secure servers is restricted to only authorised staff.

Will we disclose the information we collect to other organisations?

As part of the services offered to you through the Site, the information which you provide to us may be passed to service providers, agents and associated organisations outside the European Union (“EU”) in countries or jurisdictions which do not provide the same level of protection for personal information. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we do transfer any personal information outside the EU we will ensure that appropriate steps are taken to protect that information.

Emergencies and legal requests

We may need to disclose your information if required to do so by law or in response to a court order or request from a law enforcement agency. In exceptional circumstances, where we think someone is at serious risk of being harmed, we may contact the police or a local authority safeguarding team.

Your consent

By providing us with your personal information you agree to the collection and use of that information for the purposes and in the manner described in this Privacy Policy.

16 or under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information. 

Links

Our website may include links to websites run by other organisations. The Children’s Society is not responsible for the privacy practices of other organisations’ websites so you should read their privacy policies carefully.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

If you wish to exercise these rights, please contact:

The Data Protection Manager, The Children’s Society, Records and Archive Centre, 2nd Floor, 15 Galleywall Road, London, SE16 3PB.

Email: data-protection@childrenssociety.org.uk

How to Change or update your details

If your personal details change, please help us to keep your information up to date by notifying our Supporter Care team on 0300 303 7000 or email us at supportercare@childrenssociety.org.uk.

About this Privacy and Cookie Policy

We reserve the right to amend this privacy statement. By using the website you will be deemed to have accepted any changes.