Think it, say it, sort it

If you are a young person who is unhappy with our services, please tell us so that we can sort it out. The Children’s Society is here to listen, and take you seriously no matter what the issue is.

Here is an animation produced by young people to show it’s ok to complain.  You will not get into trouble and you are not making a fuss. It helps us keep you safe and improve how we work.

Our video features one example of a situation which could lead to a complaint. There are many other reasons why you might want to complain, but whatever they are, please tell us why you are unhappy with us.  

There are different ways of telling us why you are unhappy with us. You can:

  1. Complete the online form below
  2. Text or call: 07720 941 881 (8am – 4pm, Mon-Fri). If you text or call after 4pm we will be in touch during the next working day
  3. Call 0800 783 7173 (8am – 4pm, Mon-Fri) – You may be charged for this call if you are calling from a mobile
  4. Call 020 7841 5489 (Out of office hours)

All of this information is also in our leaflet which you can download.

Please note, if you have a comment or complaint regarding any of our fundraising, please contact - We cannot process questions or complaints about fundraising though this webform.